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How we1 Protects Your Personal Data

At we1, your personal data belongs to you — we collect only what we need to operate your account, process transactions via Touch 'n Go, GrabPay, Boost dan…

Data collected only when necessaryTouch 'n Go, GrabPay, Boost dan FPX transaction privacyYour rights clearly statedMalaysian law complianceSecure account data storage

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Data We Hold and Why We Hold It

we1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number and the payment method you choose — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or another supported rail. We also log device identifiers and session data to keep

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your account secure and detect unusual activity. We do not sell your data to third parties. Where we share data — for example, with payment processors to complete a transaction — we do so under strict contractual terms that bind those parties to the same protection
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standards we apply ourselves. Retention periods differ by data type: payment records are held for as long as required under applicable Malaysian financial regulations, while session logs are cleared on a rolling basis. You may request a copy of the data we hold about you at
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any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove personal data we hold about you, or if you have any question about how this policy applies to your account, our team is reachable…

Live Chat Start a live chat session from any page on we1.asia. Our team is available around the clock to take your privacy query and log it formally for our data team to action.

Email Send your data request or privacy concern to our dedicated email channel. Include your registered account name so we can locate your record and respond accurately within the stated timeframe.

Help Centre Browse the privacy section of our Help Centre on we1.asia for step-by-step instructions on submitting a data access request, updating your contact details or managing cookie preferences on your device.

HOW WE HANDLE DATA

Six Ways we1 Keeps Your Data Safe

Data protection at we1 is not a single checkbox — it runs through every layer of how we build and operate the platform.

Encrypted Transmission

Every data point you submit — account credentials, payment details via Touch 'n Go, GrabPay, Boost dan FPX, or identity documents — travels over TLS encryption so it cannot be intercepted in transit between your device and our servers.

Cookie Controls

We use functional, analytics and preference cookies. You can review and adjust which cookie categories are active on your browser through the cookie settings panel accessible from the footer of every page on we1.asia.

Account Security Practices

Two-step verification is available for your account login. We recommend enabling it immediately after opening your account so that only you can authorise access, even if your password is ever exposed elsewhere.

Data Retention Limits

We do not hold data longer than necessary. Payment transaction records follow Malaysian regulatory retention schedules; marketing preference data is cleared if you have not interacted with us within the period set out in the full policy document.

Third-Party Sharing Rules

We share data with payment processors — including those handling Touch 'n Go and FPX transfers — only under data processing agreements. These agreements prohibit those parties from using your data for any purpose beyond completing the transaction.

Your Right to Request Changes

You may ask us to correct inaccurate data, delete data we no longer need, or provide a portable copy of your account record. Submit your request via live chat or email and we will confirm receipt within one working day.

Your Privacy Policy Questions, Addressed

The questions below cover the points our Malaysian account holders ask most often about how their data is handled at we1. If your question is not listed here, reach out via live chat or email — our team can give you a specific answer based on the data we actually hold on your account.

We collect your name, email address, phone number and the payment method you register — such as Touch 'n Go, GrabPay, Boost or FPX. We also record device and session data to protect your account from unauthorised access.

We share data only with payment processors needed to complete your transactions and with service providers who maintain our infrastructure. All third parties operate under strict data agreements and may not use your data for their own purposes.

Payment transaction records are retained for as long as Malaysian financial regulations require. Other data — such as session logs and marketing preferences — is held for shorter periods and cleared once it is no longer operationally necessary.

Contact us via live chat or email with your registered account name and a description of what you need. We will verify your identity and provide the requested data within five working days, or inform you if more time is required.

Yes. Where deletion does not conflict with our legal retention obligations — for example, mandatory financial records — we will remove the data you specify. Send your request through our support channels and we will confirm the outcome in writing.

We use cookies for core functionality, session security and usage analytics. You can manage which categories are active through the cookie settings panel in the footer of we1.asia. Disabling non-essential cookies does not affect your ability to log in.

Reach our data team first via the live chat or email channel listed on this page. If you remain unsatisfied after we have responded, you may escalate to the relevant Malaysian data protection authority as permitted under local law.

How we1 Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Ways we1 Keeps Your Data Safe

Encrypted Transmission

Cookie Controls

Account Security Practices

Data Retention Limits

Third-Party Sharing Rules

Your Right to Request Changes

Your Privacy Policy Questions, Addressed

01 What personal data does we1 collect when I open an account?

02 Does we1 share my data with anyone outside the platform?

03 How long does we1 keep my account and payment data?

04 How do I request a copy of the data we1 holds about me?

05 Can I ask we1 to delete my personal data?

06 How does we1 handle cookies on my device?

07 Who do I contact if I believe my privacy rights have not been respected?

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